Privacy Policy - Retrofit Guru

Principles for working with your data

We are a company Retrofitguru s.r.o.

We operate an e-shop on the website

For sale of goods and the operation of our website, we process some personal data.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR")

Processing of personal data

  • Processing of personal data when using the contact form

If you enquire about our products and services, we will work with the contact details you provide, mainly via the enquiry form. These are: name, surname, email address, telephone number, address 

For what reason?

We will contact you through them for further arrangements regarding Goods.

On what legal basis?

This is processing on the basis of Article 6(1)(b) GDPR - contract negotiation or pre-contractual measures at your request.

How long will we process personal data?

If we do not establish further cooperation, we will process your data for a maximum of 60 days from our last communication. 

  • Processing of personal data in case of purchase

If you make a purchase with us, we will work with the data you fill in. These are mainly billing details: name, surname, address, telephone number, email address

For what reason?

We need to process personal data to fulfil our contract - to deliver our goods. We will also communicate with you via your contact details regarding the status of your order, or regarding any complaints or queries you may have. 

We will also process personal data for the fulfilment of our obligations under the law (mainly for accounting and tax purposes, or for the settlement of complaints, etc.).

On what legal basis do we process personal data?

This is processing based on Article 6(1)(b) GDPR - performance of a contract and Article 6(1)(c) GDPR - performance of our legal obligation.

How long will we process personal data?

During the period of performance of our service and thereafter for 10 years from the last time such service or goods were provided.

Who will get access to the data?

Your data will stay with us. However, we do have some companies or other persons working for us who get access to the data because they help us run our e-shop. These are:

  • companies involved in the dispatch of goods (the company Zásilkovna s.r.o., with registered office at Českomoravská 2408/1a, Libeň, 190 00 Prague 9, ID: 28408306, registered at the Municipal Court in Prague, Section C, Insert 139387)
  • companies involved in the dispatch of payments (company Zásilkovna s.r.o., with registered office at Českomoravská 2408/1a, Libeň, 190 00 Prague 9, ID: 28408306, registered at the Municipal Court in Prague, Section C, Insert 139387)

We process personal data only within the European Union.

What else you should know

In our company We are mute the appointed Data Protection Officer.

In our company not occurring to make decisions based on automated processing or profiling.

If you have any questions about your personal data, please contact us at or call us at 736 443 413.

Use of cookies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit. 

Cookies perform a variety of tasks, such as allowing you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that the advertisements displayed online are better tailored to your personality and interests.

We use the following cookies on the website:

  • Necessary cookies: are needed to run the website, for example to log into secure parts of the site and other basic functionality of the site. This category of cookies cannot be disabled.
  • Analytical/statistical cookies: allow us, for example, to recognise and track the number of visitors and to monitor how our visitors use the website. They help us to improve the way the site works, for example by making it easy for users to find what they are looking for. We only run these files with your prior consent.
  • Advertising cookies: are used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these files with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

Further information about cookies and the current list of cookies can be found via the individual web browsers, most often under Developer Tools.

Consent can be expressed by means of a check box contained in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set to use only some of them.

For more information on managing cookies in individual browsers, please visit the following links:

Your rights in relation to the processing of personal data

The GDPR gives you, among other things, the right to contact us and ask for information about what personal data we process, to request access to this data and have it updated or corrected, or to request a restriction on processing, you can request a copy of the personal data we process, request that we delete your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing on the basis of legitimate interest. 

If you think we are not handling your data properly, you have the right to complain to Office for Personal Data Protectionor take your claims to court.

These conditions are effective from 13.12.2022.